Support

Yes, your privacy is very important to us. We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure 3rd party servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Pierson Workholding Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

We accept the following credit and debit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your card will be billed at the time of your order. Note: Some debit cards have a $1000 limit on purchases. If your order exceeds this amount please contact your card issuer and request a temporary exception on this limit.

We also accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We reserve the right to charge a $25 fee on all returned checks.

Contact us directly and we’ll be happy to help!

Email: questions@piersonworkholding.com
Phone: (800) 352-2894 Ext 701
M-F 6:30am-3:30pm PST

Yes. We are required by law to collect sales tax for order shipped to AZ, CA, FL, ID, IL, IN, MA, MI, MN, NC, NJ, OH, PA, TX and WA.

All orders ship from Simi Valley, CA – a suburb of Los Angeles.

Most orders received before 1:00PM PST will ship the same day, provided the product ordered is in stock. Most orders received after 1:00PM PST will ship the next business day. We make every effort to ship orders before the cut off time however, higher volume days may delay shipping by one business day. Orders are also processed in order of the selected shipping speed. Orders are not processed or shipped on Saturday or Sunday.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Pierson Workholding or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Due to the high speed with which we fulfill orders, you will need to call us ASAP to see if we can modify your order after it’s been placed. There’s a good chance we will be able to if it’s within a few hours of when you ordered. If your items have already been shipped, we would be happy to help you with a return and replacement.

First off, give us a call if you're not experiencing the performance from one of our products. In the vast majority of cases, our support engineers can get your application running right. For other cases, we will gladly accept the return of products for exchange that are defective due to defects in manufacturing and/or workmanship. Unopened and unused products may be returned within 30 days for refund minus a 15% restocking fee. It is the sole discretion of Pierson Workholding to determine if an item has been used or not. Used items are not eligible for refund and will be returned to the customer. Shipping costs for all returns is the sole responsibility of the customer and are non refundable. Special and/or custom designed products are not eligible for return.